We finally managed to get our colour, electrical and tile selections done on Monday.
Overall we were quite disappointed in the process. It was rushed (VERY rushed) especially the initial colour selections.
We found out that one of the colours we wanted to use for our island 'Basalt' is not used by Porter Davis for cupboards. They only use it for bench tops and panels. Go figure. Really disappointing considering when we visited the showroom prior to our appointment all the 'Consultants' never mentioned anything about this. Of course, this basically forced us to change most of our cabinetry colours.
At the end of the day, they seemed to have plenty of time to run us over the curtains and blinds (to get more money of course). However with 15mins left we were meant to review our entire days work. Yea right... Took our time doing this even going overtime, then we found many mistakes in the document.
When we asked to get this amended before we sign, the response was that no we cannot do that or write comments on the document. 'Please send us an email to fix these errors'. As you can imagine after a long day of decisions and being 5:30pm I was absolutely fuming but I was reassured this was the 'correct' process to follow.
The end result? Stressing out during the 48hr 'cool off' period to get all the correct colours in the documents, which meant countless emails between ourselves and the Consultant. Also, we are very unsure about our final colour selection, even though we had done countless hours of research and visited the showroom many times before our appointment.
Having said all that, the electrical appointment was great. The consultant was very thorough and helpful and made sure we took our time with making each and every decision. She also made some great suggestions along the way.
Once I cool down a bit, I will post up our 'Final' selections.
Thank you and sorry for the rant!
No comments:
Post a Comment